Senior Global Operations Director

3 weeks ago

Melbourne, Victoria, Australia Michael Page Full time
About Our Client

Our client is a leading quick service restaurant (QSR) player with a significant presence in over thirty countries. They have achieved consecutive record years in revenue and profitability, driven by successful market expansion and strategic acquisitions.

This newly created Chief Operating Officer role will play a pivotal part in driving the brand's further growth and expansion across US, EMEA, and GCR markets.

Job Description

The Chief Operating Officer will be responsible for providing strategic direction and leadership to drive business growth, profitability, and operational excellence. This senior leadership role requires a seasoned executive with a proven track record in the QSR industry, exceptional leadership skills, and the ability to foster innovation and customer-centricity.

  • Strategic Leadership: Develop and implement a comprehensive plan to drive business growth, profitability, and market share.
  • Financial Performance: Oversee financial planning, budgeting, and performance management to achieve revenue and profit goals.
  • Team Leadership: Lead, mentor, and develop a high-performing leadership team and workforce.
  • Innovation and Development: Foster a culture of innovation to continuously improve the customer experience, menu offerings, and operational processes.
  • Brand Management: Uphold and enhance the brand reputation and compliance.
  • Market Expansion: Identify and evaluate opportunities for market expansion, including new locations and potential acquisitions.
  • Operational Excellence: Ensure operational efficiency, consistency, and excellence across all QSR locations.
  • Customer Focus: Maintain a customer-centric approach to ensure exceptional service and satisfaction.

The ideal candidate will possess an MBA or Master's Degree in Business Administration, or a related field, with fifteen or more years of experience in the retail sector, including at least five years in a CXO role at regional or global level. Proven track record of driving growth and profitability in own-store, franchise, and JV models is essential. A strong financial acumen and experience managing a P&L exceeding $1B USD are also required.

Estimated salary: $250,000 - $350,000 per annum, depending on location and experience.

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