Senior Operations Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Cboe Global Markets, Inc. Full time

Job Summary

The Senior Operations Support Specialist role at Cboe Global Markets, Inc. is a critical position that requires a veteran financial technologist to provide customer support and production-level operational oversight of one or more of Cboe's Data and Access Solutions platforms and services. This includes providing first-level world-class support, monitoring systems, and ensuring systems maintain a healthy state.

Key Responsibilities

  • Provide subject matter expertise in one or more areas critical to production operations support by mentoring, providing guidance to, and through training to Cboe staff.
  • Liaise with vendors and operators of facilities supporting critical financial infrastructure.
  • Participate in and represent Cboe within various industry forums relevant to Operations support.
  • Support implementation of configuration updates required to affect platform change to enable new system functionality.
  • Perform analytical functions to troubleshoot and explain complex technical and/or trading issues.
  • Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or Cboe proprietary tools in support of gathering and analyzing data.
  • Monitor active production, disaster recovery, and certification/test environment systems and ensure Cboe platforms and systems are operating as expected.
  • Provide customers, regulators, and the business with live updates related to systems and trading issues.

Requirements

  • High School Diploma, GED, Trade, Technical or Vocational School.
  • Bachelor's Degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.
  • At least 7+ years' experience in a security-related or technical support position.
  • At least 5+ years with UNIX Shell.
  • At least 3+ years with SQL.
  • At least 3+ years with Agile Development Methodology.

About Cboe Global Markets, Inc.

Cboe Global Markets, Inc. is a leading exchange operator and a provider of trading and investment solutions. We are committed to delivering innovative and reliable products and services to our customers.

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