Senior Operations Support Specialist
3 weeks ago
About the Role
The Sr. OSC Specialist role is a critical position within Cboe Global Markets, Inc. that requires a veteran financial technologist to provide customer support and production-level operational oversight of one or more of Cboe's Data and Access Solutions platforms and services.
This role involves providing first-level world-class support in conjunction with solving problems, monitoring systems, and ensuring systems maintain a healthy state and troubleshooting when they are not.
Key Responsibilities
- Provide Subject Matter Expertise in one or more areas critical to production operations support by mentoring, providing guidance to, and through training to Cboe staff.
- Liaise with vendors and operators of facilities supporting critical financial infrastructure.
- Participate in and represent Cboe within various industry forums relevant to Operations support.
Requirements
- High School Diploma, GED, Trade, Technical or Vocational School.
- Bachelor's Degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.
- At least 7+ years' experience in a security-related or technical support position.
- At least 5+ years with UNIX Shell.
- At least 3+ years with SQL.
- At least 3+ years with Agile Development Methodology.
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