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Senior Operations Support Specialist

1 month ago

Sydney, New South Wales, Australia Cboe Global Markets, Inc. Full time

Job Summary

The Senior Operations Support Specialist role at Cboe Global Markets, Inc. is a critical position that requires a high level of technical expertise and customer service skills. The successful candidate will be responsible for providing world-class support to customers and internal stakeholders, as well as participating in the development and implementation of new features and functions.

Key Responsibilities

  • Provide subject matter expertise in one or more areas critical to production operations support, including mentoring, training, and guidance to Cboe staff.
  • Liaise with vendors and operators of facilities supporting critical financial infrastructure.
  • Participate in and represent Cboe within various industry forums relevant to Operations support.
  • Support implementation of configuration updates required to affect platform change to enable new system functionality.
  • Test changes to systems and platform functionality prior to deployment and work with software engineering team to resolve systemic issues that are identified.
  • Perform analytical functions to troubleshoot and explain complex technical and/or trading issues, conduct root cause analysis as well as impact analysis studies, and resolve customer issues for Cboe DnA platforms and services.
  • Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or Cboe proprietary tools in support of gathering and analyzing data to provide reports to and service the needs of customers and business teams.
  • Perform daily system checks and periodically review audit logs to verify system changes.
  • Monitor active production, disaster recovery, and certification/test environment systems and ensure Cboe platforms and systems are operating as expected.
  • Provide customers, regulators, and the business with live updates related to systems and trading issues.
  • Support Options product management efforts including adding new listings, replacement of listings, validations, and de-listing of Options Series available for trading on Cboe Options Exchanges.

Requirements

  • High School Diploma, GED, Trade, Technical or Vocational School.
  • Bachelor's Degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.
  • At least 7+ years' experience in a security related or technical support position.
  • At least 5+ years with UNIX Shell.
  • At least 3+ years with SQL.
  • At least 3+ years with Agile Development Methodology.