
Optimizing Platform Performance
1 week ago
Infrastructure Operations Specialist
Role OverviewThis is a permanent opportunity, and we welcome applicants from the Sydney area. As a key member of our operations team, you will provide day-to-day support, identify opportunities to analyze and optimize platform performance, and work collaboratively with teams to drive strategic priorities.
Key Responsibilities- Provide operational support for customer-facing platforms
- Identify opportunities to improve platform stability and efficiency
- Collaborate cross-functionally with teams to drive business objectives
- Support capabilities including customer identity management, payments, and data privacy
- Solid experience in DevOps or a related field
- Experience working on customer-facing platforms providing operational support
- Understanding of IT service management processes and tools, including ServiceNow
- Experience with monitoring tools, search queries, and relevant technologies:
- Splunk (3+ years hands-on experience creating complex alerts and dashboards)
- New Relic (2+ years hands-on experience configuring synthetic monitoring and alert policies)
- PowerShell
- Postman / Insomnia
- GitHub / Bamboo
- SQL skills (PostgreSQL)
- Change Management Process
- Familiarity with modern front-end build pipelines and tools
- Understanding of authentication and authorization technologies
- API gateway knowledge
- Experience with cloud technologies and containerized architecture
- Bachelor's degree in Computer Science, Engineering, or a related field
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