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Customer Experience Liaison

2 months ago


Perth, Western Australia ABN Group Full time
{"title": "Customer Experience Coordinator", "description": "About Us

ABN Group is a pioneering company in the building, property, and finance industries, making home ownership a reality for thousands in Western Australia and Victoria.

We have a family of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership.

The Role

As a Customer Experience Coordinator, you will provide exceptional customer service to our valuable customers throughout their building journey.

Key responsibilities include:

  • Guiding and supporting customers to ensure they are well-informed throughout each stage of their building journey
  • Handling and responding to customer queries positively and efficiently
  • Liaising with internal stakeholders to seek information for customer queries and updates
  • Ensuring accuracy of all documentation and progress information is up to date
  • Managing time frames throughout the customer building journey
  • Working towards individual and team KPIs
  • Coordinating required customer meetings with relevant stakeholders

You

We're looking for a collaborative team player with a positive attitude and a passion for providing an amazing customer experience.

Our Coordinators have a natural ability to build great relationships with our customers and guide them through their building journey.

Experience working in residential construction is highly desirable, but we can teach you everything you need to know through your onboarding.

Why ABN?

We're a company that values innovation, passion, and excellence.

Our employee benefits include:

  • In-House Discounts: Exclusive discounts to enjoy
  • Flexibility: Work arrangements tailored to support your work-life balance
  • Career Growth: Opportunities to elevate your career within a thriving organization
  • Wellness Focus: Dedicated programs to nurture your well-being
  • Health Coverage: Access discounted private health insurance
  • Parental Leave: Paid leave for both primary and non-primary carers

Apply now if you think you have what it takes to fill this exciting role.

", "company": "ABN Group"}