Case Manager

3 weeks ago


Tweed Heads, New South Wales, Australia EML Australia Full time
About the Role

EML Australia is a leading provider of workers compensation and personal injury claims management services. We are seeking a skilled Case Manager to join our team in Sydney, working in our Emergency Services portfolios.

As a Case Manager, you will play a critical role in assisting injured workers to return to employment. You will be the central point of contact for the injured worker, employer, and stakeholders involved in the treatment plan.

We are looking for individuals with a degree in psychology or a similar health science field. If you are passionate about making a difference in people's lives and have a strong background in customer service, this role may be for you.

Key Responsibilities
  • Manage a portfolio of workers compensation claims, focusing on physical and psychological injuries
  • Build and maintain relationships with stakeholders, including injured workers, employers, doctors, and rehabilitation providers
  • Develop and implement strategies to improve recovery and return to work outcomes
  • Collaborate with Injury Management Specialists to develop return to work plans
About You
  • Strong background in customer service and allied health
  • Ability to work well in a team and thrive in a fast-paced environment
  • Passion for helping people and ability to handle challenging conversations
  • Proactive, self-motivated, and creative problem solver
  • Empathetic, resilient, and able to work well under pressure
What We Offer

EML Australia is an equal opportunity employer, committed to diversity and inclusion. We offer a vibrant, collaborative, and innovative team culture, with opportunities for career growth and development. Our benefits include:

  • Flexibility to work from home when fully trained
  • Corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting their professional development and well-being. If you are passionate about making a difference in people's lives, please apply now.



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