Lending Origination Support Specialist

7 days ago

Bundaberg, Queensland, Australia Auswide Bank Ltd Full time
About the Role

We are seeking a highly motivated and organized Lending Origination Support Specialist to join our Loan Origination Services team at Auswide Bank Ltd. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the processing of loan applications.

Key Responsibilities
  • Assist with customer inquiries and provide timely responses to ensure a positive customer experience.
  • Manage and maintain accurate records of loan settlements, including confirming and monitoring the progress of new loans to completion.
  • Collaborate closely with the Lending Services team to ensure all daily settlements and settlement enquiries are actioned accurately and in a timely manner.
  • Manage the team inbox and action requests accordingly.
  • Check First Home Owner Grant (FHOG) and Home Guarantee Scheme (HGS) Applications on the day of receipt, follow up any outstanding/incomplete items and queries in relation to the applications.
  • Maintain HGS reservations and produce regular status reports.
  • Support customers on the Bank's submission quality requirements, processes and procedures by providing guidance and ongoing education.
  • Assist & educate customers on AOL application and data entry errors/issues.
  • Identify and own the resolution of any issues associated with customer applications within the Computershare application pipeline.
About You

We are looking for a highly skilled and experienced individual who possesses excellent problem-solving and customer service skills, sound Microsoft Office skills, and a strong attention to detail. You will also require:

  • A sound understanding of the banking industry and associated regulatory requirements of various banking and finance laws to which the role operates within, including but not limited to consumer credit law and real property law.
  • The ability to work as an efficient team member, participate in problem-solving initiatives and innovation to enhance the organisation's capabilities.
  • Ability to gain knowledge of core banking systems, Ultracs and LendFast alongside knowledge of the Bank's credit policy procedures and policy for Consumer Mortgage Lending.
  • Meet the business unit's SLAs and business KPIs, accurately and consistently.
About Our Benefits
  • (4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff *
  • (2) Special Volunteer paid days per year for all eligible staff who wish to volunteer and support the community.
  • Paid Parental Leave for all eligible primary and secondary caregivers.
  • Employee Assistance Program (EAP) and various Health & Wellbeing programs.
  • Bank Staff Share Plan options and Years of Service Recognition program.
  • An extensive range of discounts and benefits associated with the Bank's financial products.
  • Discounts with various business partners.
  • A complete range of generously subsidised corporate uniforms.

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