IT Support Specialist

7 days ago

Bundaberg city centre, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time

About Our Company:

Southern Cross Support Services is a leading provider of people, compliance, and corporate services to our stakeholders across multiple business units and departments. We are seeking a dedicated IT Support Specialist to support our help desk function and ensure seamless IT operations throughout our organisation.

Job Summary:

As an IT Support Specialist, you will be responsible for providing technical support and assistance to our diverse user base. You will play a key role in troubleshooting and resolving IT issues, maintaining our IT infrastructure, and ensuring the smooth operation of our help desk services across multiple business units and departments.

Key Responsibilities:

  1. Help Desk Support:
  • Provide first-level technical support to end-users via phone, email, and in-person.
  • Troubleshoot and resolve hardware, software, and network issues promptly and efficiently.
  • Escalate complex issues to higher-level support when necessary and ensure follow-through until resolution.

IT Infrastructure Management:

  • Assist in the installation, configuration, and maintenance of IT equipment, including computers, printers, and network devices.
  • Monitor and maintain system performance, ensuring uptime and availability.
  • Perform regular updates to ensure systems are secure and up-to-date.

User Training and Documentation:

  • Develop and provide training to end-users on IT best practices and the use of software and hardware.
  • Create and maintain comprehensive documentation for IT processes, FAQs, and troubleshooting guides.

Collaboration and Communication:

  • Work closely with various departments and business units to understand their IT needs and provide appropriate support.
  • Communicate effectively with stakeholders to keep them informed of issue status and resolution timelines.

Qualifications:

  • Certificate IV or Diploma in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Demonstrated experience in a help desk or IT support role.
  • Strong knowledge of Microsoft Office Suite, Sharepoint, Active Directory & other cloud-based applications.
  • Familiarity with network troubleshooting and basic networking concepts.
  • Excellent problem-solving and communication skills.
  • Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
  • Customer-focused attitude with a commitment to providing high-quality support.
  • Eligibility to apply for or currently hold Working with Children Blue Card

What We Offer:

  • Opportunities for career advancement and professional development.
  • A supportive and collaborative work environment.
  • The chance to work with a diverse range of businesses and departments.

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