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Loan Origination Support Specialist

2 months ago

Bundaberg, Queensland, Australia Auswide Bank Ltd Full time
About the Role

Auswide Bank Ltd is seeking a highly motivated and detail-oriented Loan Origination Support Officer to join our team in Brisbane. As a key member of our Loan Origination Services team, you will play a vital role in delivering exceptional customer service and supporting the processing of loan applications.

Key Responsibilities:
  • Assist with broker enquiries and provide timely and accurate responses
  • Maintain and assist with tasks associated with the management of home loan settlements, including managing the settlement workflow and confirming loan progress
  • Collaborate closely with the Lending Services team to ensure accurate and timely settlement of daily loans
  • Manage the team inbox and action requests accordingly
  • Check First Home Owner Grant (FHOG) and Home Guarantee Scheme (HGS) Applications and follow up on outstanding items
  • Support brokers on submission quality requirements, processes, and procedures
  • Identify and resolve issues associated with broker applications within the Computershare application pipeline
About You

We are looking for a candidate with excellent problem-solving and customer service skills, strong attention to detail, and the ability to adapt to change. You will also require sound Microsoft Office skills and a strong understanding of the banking industry and associated regulatory requirements.

About Our Benefits
  • 4 weeks annual leave plus 1 Wellness Day per financial quarter
  • Special Volunteer paid days per year
  • Paid Parental Leave
  • Employee Assistance Program and various Health & Wellbeing programs
  • Bank Staff Share Plan options and Years of Service Recognition program
  • Extensive range of discounts and benefits associated with the Bank's financial products