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IT Support Specialist
2 months ago
{"Job Title": "IT Officer", "Job Summary": "We are seeking a dedicated IT Officer to support our help desk function and ensure seamless IT operations throughout our organisation.", "Key Responsibilities": [{"title": "Help Desk Support", "items": [{"item": "Provide first-level technical support to end-users via phone, email, and in-person."}, {"item": "Troubleshoot and resolve hardware, software, and network issues promptly and efficiently."}, {"item": "Escalate complex issues to higher-level support when necessary and ensure follow-through until resolution."}]}, {"title": "IT Infrastructure Management", "items": [{"item": "Assist in the installation, configuration, and maintenance of IT equipment, including computers, printers, and network devices."}, {"item": "Monitor and maintain system performance, ensuring uptime and availability."}, {"item": "Perform regular updates to ensure systems are secure and up-to-date."}]}, {"title": "User Training and Documentation", "items": [{"item": "Develop and provide training to end-users on IT best practices and the use of software and hardware."}, {"item": "Create and maintain comprehensive documentation for IT processes, FAQs, and troubleshooting guides."}]}, {"title": "Collaboration and Communication", "items": [{"item": "Work closely with various departments and business units to understand their IT needs and provide appropriate support."}, {"item": "Communicate effectively with stakeholders to keep them informed of issue status and resolution timelines."}]}], "Qualifications": [{"item": "Certificate IV or Diploma in Information Technology, Computer Science, or a related field, or equivalent work experience."}, {"item": "Demonstrated experience in a help desk or IT support role."}, {"item": "Strong knowledge of Microsoft Office Suite, Sharepoint, Active Directory & other cloud-based applications."}, {"item": "Familiarity with network troubleshooting and basic networking concepts."}, {"item": "Excellent problem-solving and communication skills."}, {"item": "Ability to manage multiple tasks and prioritise effectively in a fast-paced environment."}, {"item": "Customer-focused attitude with a commitment to providing high-quality support."}, {"item": "Eligibility to apply for or currently hold Working with Children Blue Card"}], "What We Offer": [{"item": "Opportunities for career advancement and professional development."}, {"item": "A supportive and collaborative work environment."}, {"item": "The chance to work with a diverse range of businesses and departments."}]}
