Loss Prevention National Operations and Investigations Manager
7 days ago
The National Operations and Investigations Manager is a newly created position within the Bunnings Loss Prevention Leadership team. This role will identify emerging trends of loss and lead the Operations and Investigation teams in developing, communicating, and implementing Investigation, Integrity, and Operational strategies to minimize risks associated with loss.
Key Responsibilities- Support the national organized retail crime strategy to combat evolving challenges and risks associated with criminal behavior.
- Provide comprehensive analysis of emerging trends and criminal statistics for each area and maintain a risk matrix of each site to enable risk-based decision making by location.
- Develop the capability within Loss Prevention to enable high-level, complex investigations aimed at detecting theft, fraudulent, or other inappropriate behavior in the business.
- Support the business in selecting the best suppliers based on best value and service for physical security-related goods and services.
- Support the coordination of tenders by Non-Core Procurement for reactive and preventative maintenance service agreements.
- Provide expert advice, support, coaching, and mentoring to the Loss Prevention Investigations and Operations teams and Senior Operations Leadership team.
- Communicate and influence all stakeholders to ensure coaching is provided where appropriate.
- Coach, mentor, and develop team members in line with career development and progression objectives.
- Develop and deliver relevant reporting as required.
- Engage with stakeholders around their understanding of loss prevention strategies.
- Ensure all internal and external investigations are conducted efficiently according to business guidelines and to an appropriate outcome.
- Formal qualifications in business and investigations, retail operations, criminal intelligence, personal security, and/or risk management.
- A minimum of 5 years proven experience in a similar role with strategic accountabilities for executive protection, investigations, intelligence, and/or risk management.
- Several years of experience leading high-performing teams, particularly leadership of leaders in remote areas, keeping team engaged and accountable.
- Strong retail operations understanding and experience.
- Ability to liaise with national and international law enforcement and intelligence agencies.
- Ability to build relationships with strong interpersonal skills.
- Strong influencing skills and the ability to inspire and relate with all levels within an organization.
- Able to manage large projects across multiple functions/sites and implement change effectively.
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