Animal Welfare Team Leader
7 days ago
Job Overview
We are seeking a full-time team leader to oversee the daily operations of our animal welfare facility.
This is a hands-on leadership role, offering the opportunity to combine a passion for working directly with animals with proven skills in management, administration, and conflict resolution.
The successful applicant will have hands-on operational experience in an animal welfare environment, combined with exceptional people management and leadership skills.
- Liaise with external stakeholders
- Represent our organization's values
- Handle escalated customer enquiries and support busy areas (admissions, adoptions, call centre, reclaims)
- Lead, motivate and provide hands-on, operational support to the team
- Oversee animal movements in/out of the shelter
In addition, you will bring:
- Demonstrated experience in a leadership role, including proven ability to manage customer escalations.
- Strong leadership and management skills including ability to encourage and coordinate the performance of a team so that collectively, they deliver on agreed outcomes.
- Conflict management skills including ability to work with people to overcome differences of opinion or communication difficulties.
- Decision making skills including ability to determine a course of action when faced with a choice of feasible alternatives.
- Coaching and mentoring skills including ability to help others improve their knowledge or skills by providing encouragement, feedback, and insights into alternative ways of approaching situations.
About us: We are a foundation dedicated to providing diverse services such as veterinary health, behaviour, advocacy and community education programs, all aimed at giving animals the best chance of a happy and healthy life.
About our culture: We cultivate an inclusive work environment that celebrates diversity. Our team enjoys a vibrant culture that fosters meaningful connections, both professionally and socially. We organize regular social activities and events to promote team bonding.
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