
Animal Welfare Team Manager
2 weeks ago
Service Delivery Team Lead
We are seeking a dedicated professional to join our Service Delivery Team as a lead, where you will be responsible for overseeing animal movements, ensuring compliance and high-quality service delivery.
- Lead, motivate and provide operational support to the team
- Oversee animal movements in/out of the shelter
- Represent The Lost Dogs' Home values
- Handle escalated customer enquiries and support busy areas
- Respond to feedback and monitor customer satisfaction trends
- Liaise with council stakeholders
- Provide mentorship and support team development
- Manage after-hours animal transport calls
- Coordinate Animal Ambulance fleet maintenance
About You:
As a seasoned leader, you will have hands-on operational experience in an animal welfare environment, combined with exceptional leadership skills. You will maintain a customer service mindset and look for ways to continuously improve the standards of service you and your team deliver.
- Demonstrated experience in a leadership role, including proven ability to manage escalations.
- Strong leadership skills including ability to encourage and coordinate team performance.
- Conflict management skills including ability to work with people to overcome differences of opinion or communication difficulties.
- Decision making skills including ability to determine a course of action when faced with a choice of feasible alternatives.
- Coaching and mentoring skills including ability to help others improve their knowledge or skills by providing encouragement, feedback, and insights into alternative ways of approaching situations.
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