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Animal Welfare Team Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeLeader Full time $62,246 - $77,896

Service Delivery Team Lead

We are seeking a dedicated professional to join our Service Delivery Team as a lead, where you will be responsible for overseeing animal movements, ensuring compliance and high-quality service delivery.

  • Lead, motivate and provide operational support to the team
  • Oversee animal movements in/out of the shelter
  • Represent The Lost Dogs' Home values
  • Handle escalated customer enquiries and support busy areas
  • Respond to feedback and monitor customer satisfaction trends
  • Liaise with council stakeholders
  • Provide mentorship and support team development
  • Manage after-hours animal transport calls
  • Coordinate Animal Ambulance fleet maintenance

About You:

As a seasoned leader, you will have hands-on operational experience in an animal welfare environment, combined with exceptional leadership skills. You will maintain a customer service mindset and look for ways to continuously improve the standards of service you and your team deliver.

  • Demonstrated experience in a leadership role, including proven ability to manage escalations.
  • Strong leadership skills including ability to encourage and coordinate team performance.
  • Conflict management skills including ability to work with people to overcome differences of opinion or communication difficulties.
  • Decision making skills including ability to determine a course of action when faced with a choice of feasible alternatives.
  • Coaching and mentoring skills including ability to help others improve their knowledge or skills by providing encouragement, feedback, and insights into alternative ways of approaching situations.