Customer Service Ambassador
2 weeks ago
About Us
National 360 is a leading provider of Allied Health services, committed to delivering high-quality care to clients across the NDIS, Aged-Care, and Insurance sectors. Our collaborative workplace environment prioritizes transparency, honesty, and open communication, fostering a culture of trust and respect among our team members and leaders.
About Our Benefits
We offer a comprehensive benefits package, designed to support the holistic wellbeing of our team members. Our 360 Champions and 360 YOU programs celebrate the achievements of our dedicated staff, while our exclusive perks and discounts provide added value to our employees.
Key Responsibilities
- Provide exceptional customer service to clients, responding to phone inquiries and emails in a timely and professional manner.
- Support internal therapists with general administrative tasks, ensuring seamless communication and collaboration.
- Liaise with Allied Health Team Leaders to coordinate therapy services, aligning with client needs and capacity.
- Coordinate office duties, including ordering stationery and supplies, to maintain a efficient and organized work environment.
- Triage phone calls and messages, ensuring prompt and effective communication across internal departments.
About You
We welcome applications from experienced administrative professionals, with a strong background in call centre environments and a passion for delivering exceptional customer service. A minimum of 1 year of experience in a similar role, along with NDIS or Healthcare related industry experience, is preferred. AHA qualifications are also highly regarded.
As a Customer Service Representative with National 360, you will be part of a dynamic team committed to delivering high-quality care to our clients. If you possess excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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