Customer Welfare Advocate

1 week ago

Melbourne, Victoria, Australia beBeeAnimalCare Full time $53,900 - $64,540
Job Description

Combine your passion for animal welfare with exceptional customer service skills in a dynamic and caring environment.

  • Work in a leading animal welfare charity where you will be responsible for providing excellent service to internal and external customers, including assisting with general enquiries, purchases, and animal admissions.

About the Role

As a key member of our team, you will provide high-level service to customers without judgment, enhancing our reputation within the community.

  • Contribute to the daily management of animals entering and leaving shelters in a professional and caring manner.
  • Offer education, support, and guidance to promote positive animal welfare outcomes and services.
  • Ensure accurate and timely administration of customer interactions and animal management.
Key Responsibilities
  • Provide exceptional customer service, handling general enquiries, purchases, and animal admissions.
  • Manage animal admissions and ensure accurate records are maintained.
  • Collaborate with colleagues to achieve team goals and objectives.
Required Skills and Qualifications

To be successful in this role, you will need:

  • The ability to work rotating rosters, including weekends and public holidays.
  • Experience working collaboratively in a fast-paced environment with great care and compassion for animals and people.
  • Certificate II in Animal Studies or Customer Service (highly desirable).
Benefits

We offer:

  • A recognised advanced workplace for mental health and wellbeing.
  • Generous discounts on products and services.
  • Salary packaging and novated lease arrangements.
  • Access to learning and development opportunities.
What We're Looking For

We're looking for someone who is passionate about animal welfare, has excellent customer service skills, and is able to work collaboratively in a fast-paced environment. If you have a Certificate II in Animal Studies or Customer Service, that's a plus We also value someone who can work effectively in a team and contribute to our mission to achieve outstanding animal welfare through education, advocacy, and care.

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