Customer Experience Professional
5 days ago
Laverty Pathology is a leading healthcare company and provider of private medical laboratory & pathology services. As part of Healius Ltd., an ASX listed business, we are transforming into a stronger, more agile organisation.
The RoleWe are seeking a Customer Experience Specialist to join our team based at North Ryde. As a key member of our team, you will be working in a fast-paced environment and will be the go-to team for all phone calls through to Laverty regarding patient results.
Responsibilities:- Answering a high volume of calls and creating an exceptional experience for both internal and external stakeholders.
- Prioritising important and urgent interactions to ensure optimal health and business outcomes, such as clinically significant results.
- Ensuring high levels of satisfaction, experience, and customer advocacy.
- Being the first point of contact to resolve complaints.
- Maintaining consistent compliance with all policies and procedures ensuring efficiency, productivity, and accuracy.
- Actively identifying and proposing innovation and change opportunities and participating in a culture of continual improvement.
You will be a customer service professional with 1-2 years of experience in any setting of customer service, with empathy and a desire to work for a meaningful industry. Key attributes include:
- Exceptional communication skills both verbally and in writing as you work closely with team members and other departments.
- Experience in a customer service environment, this may have been in any industry.
- A great team player.
- You enjoy working in a fast-paced working environment.
- Ability to follow protocols and procedures and a high level of attention to detail.
- Ability to communicate effectively with team members and other departments both verbally and in writing.
- Basic IT skills and ability to pick up new systems.
As part of working for Healius, you will have access to a range of benefits including:
- A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
- Corporate health insurance discounts, banking benefits, and novated leasing consultations.
- An e-learning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
- Fitness Passport – access to fitness centres across Australia at a subsidised rate.
- Career growth opportunities across the Healius network.
- Being a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians.
Laverty Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives, and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation, or gender identity.
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