Customer Experience Specialist

4 days ago


Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

About the Role

Fisher & Paykel Customer Services Pty Ltd is a leading provider of home appliance solutions, and we're seeking a skilled Customer Experience Specialist to join our team in Perth.

We're driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team, we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.

Key Responsibilities:

  • Repair and fully test the operation of home appliances to ensure customer satisfaction
  • Develop and maintain superior product knowledge through training and service manuals
  • Complete all paperwork and documents related to service work and cash collection
  • Maintain and manage van stock of spare parts inventory

Requirements:

  • Electrical Licence or Restricted Electrical Workers Licence (Disconnect & Reconnect Appliances) essential
  • Strong communication skills and strong PC skills
  • Provide premium customer service
  • Be self-motivated with a positive, friendly approachable nature

What We Offer:

  • Competitive Salary plus incentives
  • Tools of the trade - Van, Tools, Uniform, Phone etc
  • Continuous Training, Development and Support
  • Career Progression
  • Friendly and Passionate workforce

Join Our Team:

We're committed to providing a good work/life balance, and this role offers flexibility with the option to work Saturdays. If you're sustainably minded and passionate about delivering exceptional customer experiences, we'd love to hear from you.



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