High-Performance Front Office Manager
21 hours ago
**About the Role**
We are seeking a seasoned and ambitious Assistant Manager to join our dynamic Front Office team at Pullman & Mercure Melbourne Albert Park.
This is an exceptional opportunity for an experienced professional to take on a leadership role and drive results-driven initiatives that exceed guest service expectations.
- As Assistant Manager, you will assist the Front Office Manager in making strategic business decisions, developing and implementing procedures, and fostering a culture of guest engagement.
- You will also be responsible for managing departmental staffing levels, ensuring maximum productivity, and promoting strong relationships with guests.
**Key Responsibilities**
- Assist in the development and implementation of departmental procedures and policies
- Manage departmental staffing levels, ensuring maximum productivity
- Build and establish strong relationships with existing and new guests
- Provide excellent customer service and ensure high guest satisfaction
**Requirements**
- Personable, proactive, and enthusiastic with a desire to take initiative and responsibility
- Previous experience in a similar high-paced managerial role
- Excellent time management skills, strong communication, and customer service skills
- Reliability and flexibility to work a rotating roster, including overnight, weekends, and public holidays
- Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or be willing to obtain)
**What We Offer**
- A friendly and supportive work environment
- Inclusive and diverse workplace culture
- Reward and recognition programs
- Mentoring and career development opportunities
- Global discounts on hotel accommodation and Food and Beverage
The estimated salary for this position is $80,000 - $110,000 per annum, based on location and industry standards. If you are a motivated and results-driven individual looking to advance your career, we encourage you to apply.
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