Hotel Concierge

7 days ago


Albert Park, South Australia Accor Full time

**Accommodation and Events Hotel Team Member**

We are seeking a highly motivated and customer-focused individual to join our Front Office team at the Pullman Albert Park hotel. As a Hotel Porter, you will be responsible for providing exceptional service to our guests, assisting with valet parking, and promoting the hotel's amenities and services.

**Key Responsibilities:**

  • Provide exceptional customer service to guests, responding to their queries and requests in a timely and professional manner.
  • Assist with valet parking, ensuring that guests' vehicles are safely and efficiently parked and retrieved.
  • Promote the hotel's amenities and services, including the restaurant, bar, pool, and conference spaces.
  • Work collaboratively with the Front Office team to ensure seamless service delivery and high guest satisfaction.

**Requirements:**

  • Excellent communication and interpersonal skills.
  • A passion for customer service and a commitment to delivering exceptional guest experiences.
  • A valid driver's license.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Attention to detail and a commitment to accuracy.
  • Reliability and flexibility to work a rotating roster across 7 days.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for career development and advancement.
  • A dynamic and supportive work environment.

**Accor Values:**

  • Diversity, equity, and inclusion.
  • Customer focus and satisfaction.
  • Teamwork and collaboration.

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