Hotel Concierge
7 days ago
**Accommodation and Events Hotel Team Member**
We are seeking a highly motivated and customer-focused individual to join our Front Office team at the Pullman Albert Park hotel. As a Hotel Porter, you will be responsible for providing exceptional service to our guests, assisting with valet parking, and promoting the hotel's amenities and services.
**Key Responsibilities:**
- Provide exceptional customer service to guests, responding to their queries and requests in a timely and professional manner.
- Assist with valet parking, ensuring that guests' vehicles are safely and efficiently parked and retrieved.
- Promote the hotel's amenities and services, including the restaurant, bar, pool, and conference spaces.
- Work collaboratively with the Front Office team to ensure seamless service delivery and high guest satisfaction.
**Requirements:**
- Excellent communication and interpersonal skills.
- A passion for customer service and a commitment to delivering exceptional guest experiences.
- A valid driver's license.
- Ability to work in a fast-paced environment with multiple priorities.
- Attention to detail and a commitment to accuracy.
- Reliability and flexibility to work a rotating roster across 7 days.
**What We Offer:**
- A competitive salary and benefits package.
- Opportunities for career development and advancement.
- A dynamic and supportive work environment.
**Accor Values:**
- Diversity, equity, and inclusion.
- Customer focus and satisfaction.
- Teamwork and collaboration.
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