Customer Service Officer

2 weeks ago

Brisbane, Queensland, Australia Hearing Australia Full time

Hearing Health Support Specialist

We are seeking a dedicated and compassionate Customer Service Officer to join our team at Hearing Australia. As a key member of our support team, you will play a vital role in delivering exceptional customer service to our clients across the country.

Your Key Responsibilities

  • Greet clients, attend to all counter and telephone enquiries, and provide support with general administration duties.
  • Liaise extensively with clients, including those with complex needs, and provide professional advice and guidance.
  • Assist Clinicians with the provision of clinical services, including identifying client needs and offering support with hearing aid repairs and troubleshooting.
  • Contribute to the development of a client-centred environment, providing exceptional and friendly service to our clients.

What We're Looking For

  • A proactive problem solver with a desire to accept responsibility and take ownership of your work.
  • Intermediate/advanced level computer literacy and experience with iPad applications.
  • A passion for working in an organisation that contributes to the greater good and provides genuinely rewarding work.

Why Hearing Australia?

We are committed to delivering the best hearing solutions for anyone, anytime, anywhere. Our people are driven by a desire to make a difference in the lives of our clients and their families. If you share our vision and values, we encourage you to apply for this exciting opportunity.

What We Offer

  • A competitive hourly rate and generous superannuation package.
  • Additional 2 rostered days off each month for our full-time team members.
  • Flexible work arrangement opportunities to support work, personal, and family commitments.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter outlining your experience and qualifications.

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