Front Desk Receptionist

3 months ago

Melbourne, Australia Brighton College Pty Ltd Full time

Front Desk/Admin Officer -Melbourne Campus

GREAT OPPORTUNITY IN QUALITY AND FRIENDLY RTO

==============================

**Front Desk/Student Support Officer**

**About us**

Brighton College is an Australian Registered Training Organisation (RTO). Brighton College specialises in Business, Information Technology, Hospitality Management and Community Services training and maintains close professional links to industry to ensure our training is at the leading edge of industry developments.

We are Looking for Front Desk/Student Support Officer for our Melbourne Campus.

**Key responsibilities will include but are not limited**
- Being the first point of contact for students, visitors and callers both as they enter or call the campus.
- Liaise with students to ensure their ongoing needs are met especially in relation to accessing support services where this impacts their ability to meet their attendance and course progress requirements.
- Presenting a professional image of the College at the front desk and providing exceptional customer service to all.
- Assisting students with requests/general enquiries
- Undertaking day to day administrative tasks
- Perform a range of administrative support tasks including desktop-based programmes, i.e. word processing, spreadsheets and Student Management system, and maintain the integrity of the filing system.

Selection Criteria:

- Demonstrated experience in customer service, focusing on support and service
- Experience in a CRICOS registered RTO ( Preferred )
- Friendly and welcoming personality with excellent presentation
- Ability to multitask and work effectively under pressure
- Strong interpersonal communication skills with the ability to communicate effectively with empathy with individuals and groups from a range of cultural and linguistic backgrounds
- A positive attitude, willingness to be adaptable to a rapidly changing environment, willingness to learn and being a strong collaborator.
- An ability to work autonomously and within a small department team
- Full working rights in Australia
- Knowledge of Student Management System ( Preferred )
- Fluency in a second language is not essential but highly regarded

**College Benefits and Culture**:
At Brighton College, we seek to deliver quality education and give students skills to confidently enter the workforce and we do this through close collaboration with all the members of the organisation.

We offer a competitive remuneration and we have a family-friendly approach to ensure you enjoy a healthy work/life balance.

The position will report to, and work closely with, the Student Support Officer.
- Join our growing team
- Exciting opportunity to make a difference within a varied role
- Casual position

**Job Types**: Part-time, Casual, Temp to perm

Pay: $26.00 - $28.00 per hour

Expected hours: 24 - 38 per week

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

**Experience**:

- Front desk: 2 years (required)
- RTO ( Registered Training Organisation): 1 year (required)

**Language**:

- second language (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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