Customer Service Ambassador

3 weeks ago


Brisbane, Queensland, Australia Marriott Full time

About the Role

At Marriott International, we are committed to delivering exceptional service to our valued guests. As a Concierge All-Rounder, you will be an ambassador for the hotel, providing thoughtful and heartfelt hospitality that upholds and builds upon our living legacy.

Key Responsibilities:

  • Welcome Guests with Polite and Friendly Manner
  • Assist with Concierge duties, including Valet parking cars, assisting with guest luggage and deliveries while taking a proactive approach to assist the rooms division wherever needed
  • Be fully conversant at all times with activities and facilities within the hotel, operating hours, costs, etc., as well as all aspects of Brisbane and its services, specifically tourist attractions, restaurants, theatre, shopping, etc.
  • Ensure the foyer areas, driveways and Porte cochere are in a spotless condition at all times.
  • Ensure the Concierge Desk is adequately stocked with stationery and all other requirements, eg. maps, tourist information, etc.
  • Valet park cars taking the utmost care as per departmental procedure.
  • Be aware and adhere to all Brisbane Marriott core policies.

Our Ideal Candidate

  • A current driver's license
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude

What We Offer

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
  • $AUD 60,000 - $70,000 per year, based on experience


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