Customer Service Ambassador

6 days ago


Brisbane, Queensland, Australia Iplex Australia Full time

About Iplex Australia

We are committed to our vision of solving Australia's water challenges through partnerships with customers and communities, providing safe, secure, and innovative water solutions for generations to come.

Our purpose is not just a slogan; it's our reason for being. We strive to make a positive impact on the world by acting with integrity, innovation, and a customer-centric approach.

As the largest manufacturer and supplier of pipeline systems in Australia, we take pride in our role in the country's water industry. Our team is looking for a talented individual to join us in this mission.

Job Description:

We are seeking an experienced Customer Service Ambassador to provide exceptional service to our customers via phone and email, process quotes and orders, follow up on sales opportunities, enter data accurately, and ensure pricing information is correct.

The ideal candidate will have excellent communication skills, attention to detail, and problem-solving abilities. They will be able to work efficiently in a fast-paced environment, think on their feet, and adapt to changing priorities.

  • Key Responsibilities:
  • Provide outstanding customer service via phone and email
  • Process quotes and orders promptly
  • Follow up on sales opportunities to drive growth
  • Enter data accurately and maintain high levels of data quality
  • Ensure pricing information is correct and up-to-date

Requirements:

  • Degree or diploma in Business, Marketing, or related field (an asset)
  • Minimum 2 years of experience in customer-facing roles (preferably in a similar industry)
  • Proven track record of delivering exceptional customer service
  • Excellent communication and interpersonal skills
  • Ability to work efficiently in a fast-paced environment
  • Strong problem-solving and analytical skills

Why Join Iplex Australia?

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.

  • Benefits:
  • Average annual salary: AU$65,000 - AU$80,000 based on location and experience
  • Ongoing training and development opportunities
  • Nationally leading parental leave policy
  • Hybrid work environment with 2 days from home
  • Free car parking on-site and nearby street parking
  • Access to top talent programs and supportive leaders


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