Customer Financial Advocate

4 days ago

Sydney, New South Wales, Australia beBeeFinancial Full time $70,000 - $95,000

Job Summary:

We are seeking a skilled Customer Financial Advocate to join our team. As a Customer Financial Advocate, you will be responsible for providing exceptional support to customers who are experiencing financial difficulties and are unable to meet their contractual obligations.

About the Role:

The successful candidate will have a strong passion for delivering customer-centric solutions, with a focus on understanding the customer's situation and offering tailored financial assistance. You will work closely with customers to assess their financial circumstances and develop appropriate plans to help them get back on track.

Your Key Responsibilities Will Include:

- Conducting thorough assessments of customers' financial situations to identify areas of need

- Developing and implementing personalized financial assistance plans to support customers in meeting their contractual obligations

- Providing clear and concise communication to customers regarding their financial options and any resulting changes to their account status

- Collaborating with internal stakeholders to ensure seamless delivery of financial hardship assistance services

- Staying up-to-date with relevant industry developments and regulatory requirements to maintain expertise in this area

Requirements:

- Minimum 3 years' experience in a high-volume retail consumer credit or collections environment within Banking & Finance industry

- Proven track record of delivering exceptional customer service in a fast-paced environment

- Excellent written and verbal communication skills

- Strong analytical and problem-solving skills, with ability to think critically and creatively

- Ability to work independently and as part of a team, with a focus on collaboration and partnership-building

What We Offer:

- Competitive salary and benefits package

- Opportunity to work with a dynamic and forward-thinking organization

- Collaborative and inclusive work environment

- Ongoing training and development opportunities to enhance your skills and knowledge

Why Choose Us:

We believe that every individual deserves a fair chance to succeed, regardless of their circumstances. As a Customer Financial Advocate, you will play a critical role in helping customers navigate challenging financial situations and achieve long-term stability.

We value diversity and inclusion in all its forms, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute their best work.

If you're passionate about delivering exceptional customer service and making a positive impact in people's lives, we encourage you to apply for this exciting opportunity.

Benefits:

- Comprehensive health and wellness program

- Generous paid time off policy

- Access to professional development opportunities

- Flexible work arrangements to support work-life balance

At [Company Name], we're committed to fostering an inclusive and supportive work environment that values creativity, innovation, and collaboration. If you're ready to take your career to the next level and make a meaningful difference in the lives of others, please submit your application today.

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