Customer Experience Advocate

10 hours ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $70,000 - $82,000
Job Description:

We are seeking a skilled Customer Experience Advocate to join our team. As a key representative of our organization, you will be responsible for delivering exceptional customer service in a part-time, branch-based role.

This rewarding opportunity allows you to create your best future with our bank as a Customer Experience Advocate at our Marrickville Metro branch.

Key Responsibilities:
  • Proactively engage with customers in-person and over the phone to understand their financial needs, utilizing expert product knowledge to assist them in achieving their financial goals
  • Refer customers to specialist banking teams such as Home Loans and Business Banking, as well as coach customers on digital banking offerings
  • Maintain sales and referral targets while delivering uncompromising commitment to empowering customers
Requirements:
  • Banking experience is ideal, but not essential; high-performer energy and unique ability to gauge and nurture strong customer relationships are key to driving success
  • Strong experience in a customer-facing/phone-based sales role, resilience, tenacity, and ability to flex are required
  • Proven experience of achieving performance KPIs with an uncompromising commitment to delivering exceptional customer service
Benefits:
  • Comprehensive training on banking products and services
  • Supportive team providing hands-on guidance and resources to help master new skills
  • Opportunities for professional growth and development within the bank
About Our Community:

We welcome everyone – no matter your age, gender, background, or abilities. We provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

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