Customer Experience Advocate

4 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $90,000 - $120,000
Job Overview

As a key player in customer experience, you will be part of a dedicated team responsible for delivering exceptional support across our range of products. This includes superannuation, managed investments, and US Investing services.

Key Responsibilities:
  • Act as the primary point of contact for customers, providing an internal voice and being their external ear.
  • Offer comprehensive support across all products, including superannuation, managed investments, and US Investing services.
  • Handle account management queries, product information requests, and technical support issues.
  • Manage incoming customer enquiries via email, chat, and phone.
  • Address customer feedback, complaints, and general enquiries with expertise and care.
  • Nurture relationships that lead to long-term customer advocates.
  • Collaborate with internal teams to improve products and processes based on customer insights.
Requirements:
  • 2-3 years of experience in B2C customer support, customer success, or similar customer-facing roles.
  • Experience with customer support systems such as CRMs and online chat platforms.
  • Strong understanding of financial services and investment products.
  • Experience in fintech, banking, or financial services is highly preferred.
  • RG146 accreditation is advantageous (we can support the right candidate in obtaining this).
  • Full working rights in Australia.
You Will Thrive in This Position If:
  • You are passionate about forward-thinking fintech products and investment platforms.
  • Able to demonstrate initiative and persistence in solving customer problems.
  • An exceptional communicator who thrives in a collaborative environment.
  • Inquisitive with a strong aptitude for continuous learning.

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