Customer Service Advocate

5 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $80,000 - $110,000
">Customer Support Professional

We're seeking an exceptional customer support professional to join our team. As a key member of our support team, you'll play a crucial role in delivering outstanding customer experiences across all our products.

">Job Description

Key Responsibilities:

  • Act as the primary point of contact for customers, providing comprehensive support and solutions to their queries and issues.
  • Provide expert guidance on our products, including superannuation, managed investments, and US Investing services.
  • Manage incoming customer enquiries via email, chat, and phone, ensuring timely and effective resolution.
  • Nurture long-term relationships with customers, transforming them into loyal advocates.
  • Collaborate with internal teams to improve products and processes based on customer insights and feedback.

Requirements:

  • Minimum 2-3 years of experience in B2C customer support, customer success, or similar customer-facing roles.
  • Strong understanding of financial services and investment products, with experience in fintech, banking, or financial services highly preferred.
  • RG146 accreditation is advantageous (we can support the right candidate in obtaining this).
  • Full working rights in Australia.

About You:

  • Passionate about delivering exceptional customer experiences and resolving complex problems.
  • Empathetic, patient, and able to understand complex problems from different viewpoints.
  • Able to demonstrate initiative and persistence in solving customer problems.
  • Inquisitive with a strong aptitude for continuous learning and improvement.

What We Offer:

  • A dynamic and supportive work environment that fosters growth and development.
  • The opportunity to work with a cutting-edge fintech company that's making a real impact in the industry.
  • A competitive salary and benefits package.

  • Customer Service Advocate

    2 weeks ago

    Sydney, New South Wales, Australia beBeeService Full time $35,000 - $72,000

    Customer Service AdvocateJob Title: Customer Service AdvocateJob Summary:Are you passionate about delivering exceptional customer experiences? We are seeking a skilled and dedicated Customer Service Advocate to join our team. As a Customer Service Advocate, you will play a vital role in ensuring that our customers receive the highest level of service and...

  • Customer Service Advocate

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

    Job Opportunity:Customer Service AdvocateOur organization is seeking a skilled and dedicated individual to fill the role of Customer Service Advocate. This position involves providing support to local services, teams, and management in key processes and activities.Key Responsibilities:Assist managers and local teams in responding to and managing customer...

  • Customer Service Advocate

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $100,000

    Job Summary:We are seeking a Customer Service Advocate to deliver exceptional customer experiences across our products. As a key member of our support team, you will play a vital role in building strong relationships with our clients and providing timely resolutions to their queries.Main Responsibilities:Respond to customer inquiries via various channels,...

  • Customer Service Advocate

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $55,000 - $90,000

    Job Title:Customer Service AdvocateAbout the Role:We are a global leader in designing, manufacturing, and distributing ophthalmic lenses, frames, and sunglasses. Our business brings together expertise in advanced lens technologies and the craftsmanship of iconic eyewear, creating a vertically integrated business that addresses the world's evolving vision...

  • Customer Service Advocate

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $70,000

    Job SummaryWe are seeking a highly skilled Customer Service Advocate to provide exceptional customer service via different channels of communication.This role involves addressing customer enquiries related to products, services, warranty, order processing, data entry and resolving general complaints. The successful candidate will also provide first line...

  • Customer Service Advocate

    7 days ago

    Sydney, New South Wales, Australia beBeeService Full time $60,000 - $80,000

    Customer Service Advocate OpportunityAs a part-time Customer Service Representative, you will play a pivotal role in delivering exceptional customer experiences through effective communication and problem-solving skills.You will be responsible for maximising inbound call opportunities to promote products and services, meeting customer needs through active...

  • Customer Service Advocate

    2 weeks ago

    Sydney, New South Wales, Australia beBeeService Full time $60,000 - $80,000

    We are seeking a passionate individual to fill the role of Customer Service Advocate, who will be responsible for delivering exceptional service to domestic and business-to-business customers.The successful candidate will possess strong organisational skills, with the ability to prioritise and multitask effectively. They will also have experience working...

  • Customer Service Advocate

    7 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $40,000 - $60,000

    **Job Title:** Customer Service Advocate We are seeking a skilled professional to provide exceptional customer service and work collaboratively with our students and staff. This is an exciting opportunity for a motivated individual to join our team and make a positive impact. The ideal candidate will have:Prior experience in a call centre environment or...

  • Customer Service Advocate

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Part time $50,000 - $80,000

    Job Title: Customer Service AdvocateAbout the Role:We are seeking a skilled professional to join our customer service team. As the voice of our organization, you will be responsible for delivering exceptional customer experiences through inbound calls.Key Responsibilities Include:Directing calls and assisting with queries related to services, scheduling, and...

  • Customer Service Advocate

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $80,000 - $118,000

    Job Description:As a customer service advocate, you will be at the forefront of our organization, ensuring that every interaction with our valued customers results in the best outcome. You will play a pivotal role in delivering exceptional customer experiences and creating lasting relationships.About the Role:Ensure timely and effective resolution of...