Urban Nighttime Operations Manager

4 days ago


Dandenong, Victoria, Australia Holiday Inn Full time

Holiday Inn Dandenong is a vibrant hotel offering an exceptional urban getaway or business experience. Conveniently located near the Yarra Valley and Victorian Southeast, our ideal location lets you experience the local community and beyond.

We are looking for a Night Manager to lead a team of professionals in delivering a unique hospitality experience at Dandenong's newest accommodation destination.

Responsibilities:
  • Manage guest arrivals and departures with a professional demeanor.
  • Handle guest inquiries and concerns, striving for excellent customer service.
  • Conduct Night Audit procedures and handle cash transactions.
  • Assist with customer reservations and billing inquiries.
  • Prepare and deliver In-room Dining during overnight hours.

You will oversee night shift staff performance and provide guidance, training, and support to ensure effective duties execution.

Key responsibilities include checking financial and operational system information, running the night audit, and ensuring no-show reservations accuracy.

Additional tasks include preparing daily emails, balancing team floats, and conducting security patrols to ensure guest and employee safety.

Requirements:

  • Minimum Diploma or equivalent
  • 2 years' front desk/guest service leader experience
  • Basic mathematics skills
  • Fluent in English, both spoken and written. Additional languages well regarded.

About Us:

Holiday Inn offers a competitive salary and a wide range of benefits, including impressive accommodation discounts and comprehensive training programs. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

Salary Estimate:

We estimate this role offers a salary of $80,000 - $120,000 per annum, based on industry standards and qualifications required. However, this is not a guaranteed figure and actual salaries may vary depending on individual circumstances.



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