Regional Operations Manager

1 week ago

Dandenong, Victoria, Australia 4WD SUPACENTRE Full time
About 4WD Supacentre

4WD Supacentre is a leading omni-channel retailer specialising in outdoor recreation and lifestyle products. Our company is passionate about the outdoors and the lifestyle we bring to our customers and the community.

Job Title: Regional Operations Manager

We are seeking a highly motivated and experienced Regional Operations Manager to join our team. As a key member of our leadership team, you will be responsible for driving operational excellence across our regional stores network.

Key Responsibilities:
  • Collaborate with the National Retail Manager and Regional Sales Manager to ensure stores are effectively prepared to deliver on key operations KPIs.
  • Coach and develop leaders across the stores network to build capability and drive consistent delivery on KPIs, targets, and outcomes.
  • Provide thought leadership and propose plans to drive further growth and profitability for the region.
  • Lead and establish a compliance culture aligned to achieving customer advocacy benchmarks, warranty claims processing, and stock integrity.
  • Lead and drive the team to deliver memorable customer experiences through consistent learning and training on site.
  • Identify local business opportunities to attract new customers and maximise visual merchandising and social media.
  • Collaborate with the National WHS Manager to ensure adherence to the company's safety framework and policies.
Requirements:
  • Previous leadership experience in a similar role within the Outdoor, Lifestyle, or Retail industry.
  • Excellent interpersonal skills, highly emotionally intelligent, and resilient as an effective relationship manager.
  • Significant problem-solving skills with sound judgement and commercial acumen.
  • Significant influencing and coaching skills to build and drive leadership and team capability.
  • Proven operations and project management knowledge, skills, and experience.
  • Highly self-motivated, proactive, and inspirational leader with a successful track record in driving discretionary effort.
  • Ability to drive effective stakeholder relationships.
  • Proven ability to drive reporting through data and analytics to support actionable insights and recommendations.
What We Offer:
  • Full-time role based in Dandenong.
  • Salary - $120K base plus superannuation, annually.
  • Generous discounts on company products.
  • Paid Parental Leave.
  • Frequent travel required.

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