Service Operations Manager

3 weeks ago


Dandenong, Victoria, Australia Temperzone Full time

Service Operations Manager

As a key member of the Temperzone team, the Service Operations Manager will oversee the delivery of exceptional service to our clients. This involves coordinating service calls, assigning technicians, and prioritizing tasks to ensure seamless operations.

The ideal candidate will possess a strong understanding of refrigeration and air conditioning systems, as well as excellent leadership and problem-solving skills.

Key Responsibilities:

  • Lead and mentor a team of technicians and warranty agents.
  • Utilize technical knowledge to perform specialized warranty services on Temperzone and Hitachi products.
  • Coordinate service calls, assign technicians, and prioritize tasks.
  • Build and maintain strong customer relationships.
  • Provide start-up assistance for new installations.
  • Ensure the highest quality workmanship for all service and repair jobs.

Qualifications:

  • Refrigeration/Air Conditioning Trade Certificate
  • Excellent problem-solving skills
  • Troubleshooting and Diagnostic ability to ensure effective resolution of problems
  • Commitment to customer satisfaction
  • Possess in-depth technical knowledge and qualifications in HVAC and/or refrigeration disciplines

Additional Information:

  • Ability to work autonomously with the opportunity to do admin from home
  • A very passionate and supportive team with an enjoyable working environment
  • Discounts on personal banking for ANZ bank members


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