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Night Operations Supervisor

1 month ago

Dandenong, Victoria, Australia Holiday Inn Full time

Holiday Inn Dandenong is a dynamic and modern hotel that offers an exceptional urban getaway or business experience. Strategically located near the Yarra Valley and Victorian Southeast, our property provides guests with easy access to local attractions.

Our hotel's ideal location enables guests to experience the best of the community and beyond, whether visiting for business, leisure, or a mix of both. We cater to corporate and social events, providing flexible conference spaces and function rooms equipped with state-of-the-art audio-visual technology.

In addition to our impressive facilities, our restaurant offers a superior dining experience. If you're looking for a challenging role that will take your career to the next level, we're seeking a Night Manager who can inspire and lead a team of professionals committed to delivering exceptional hospitality in Dandenong's newest accommodation, dining, and events destination.

A typical day involves:

  • Welcoming late arrivals and early departures with a warm and professional demeanor.
  • Addressing guest inquiries, requests, and concerns, aiming to provide outstanding customer service while assisting guests with special needs.
  • Conducting Night Audit procedures, including handling cash and credit card transactions according to compliance requirements.
  • Supporting customer reservations and billing inquiries.
  • Ensuring effective delivery of In-room Dining services during overnight hours.
  • Assisting with Front Office projects and coverage as directed by the FOM.
  • Overseeing the performance of night shift staff, including front desk agents, security personnel, and other night staff members.
  • Providing guidance, training, and support to ensure team members perform their duties effectively.
  • Verifying all financial and operational system information prior to running the night audit to guarantee accuracy.
  • Running the night audit after completing checks, ensuring a smooth completion.
  • Rolling no-show reservations accurately on PMS and handing over to Reservations.
  • Preparing and sending daily emails to the hotel EXCOM, including the daily briefing document, arrivals report, guest issues log, no-show report, and manager flash report.
  • Maintaining balanced team floats at the beginning and end of each shift, accurately banking cash, due backs, and closing cashiers.
  • Performing regular security patrols of the property and responding to security issues.
  • Assuming the Chief Warden role in case of an emergency, demonstrating a thorough understanding of crisis management procedures.

To succeed in this role, you'll need:

  • A minimum Diploma or equivalent qualification.
  • 2 years of front desk/guest service leader experience.
  • Basic mathematics skills.
  • Fluency in English, both spoken and written, with additional languages being advantageous.
  • Excellent communication, problem-solving, reasoning, and motivational skills.
  • The ability to work long periods standing in front desk areas and occasionally lift heavy items.
  • Familiarity with hotel property management systems like Opera is beneficial.
  • A willingness to work evenings and weekends.

We offer competitive salaries that reflect our guests' expectations. Based on the location and job requirements, we estimate a salary range of $65,000 - $80,000 per annum.

We value our people and strive to create inclusive teams where everyone feels welcome and empowered to bring their whole selves to work. Our culture emphasizes trust, support, and acceptance, and we promote equal employment opportunities to applicants and employees without regard to background, experience, or perspective.