National Facilities Operations Manager

1 week ago

Sydney, New South Wales, Australia Dentons Full time
About Dentons

Dentons is the world's largest law firm, with over 20,000 people across more than 80 countries. We operate in the USA, Europe, India, and Asia, and are a global polycentric firm that is rapidly expanding in an increasingly globalized legal industry.

Consistently ranked as one of the top five best-regarded legal brands globally by the Acritas Global Elite Law Firm Brand Index, we seek a National Facilities Operations Manager to join our team.

Job Summary

The National Facilities Operations Manager will be responsible for ensuring the successful operation of the Client & Office Services business unit nationally. Reporting to the Human Resources Director, this role will act as a mentor and leader for all employees within the business unit.

Your Role

The National Facilities Operations Manager will manage the operational, support, procurement, and building services for the business. This includes maintaining appropriate operational standards and principles across all offices to ensure best practices and maximize commercial benefit.

  • Operational oversight and responsibility for Client and Office Services business unit nationally.
  • Responsible for facilities maintenance (premises maintenance) and building management (premises relocation and refurbishment) for Dentons' offices nationally.
  • Oversight of support services (mail and print services, distribution), and client services including reception, client floors, and meeting facilities.
  • Management of the procurement function for Client and Office services nationally, providing advice on budget management, and ensuring compliance with service agreements and account management requirements, including building premises, leasing, cleaning, and security.
  • Coordination and oversight of the national archiving and records management process in accordance with relevant requirements.
  • Support best practice management reporting, information flow, and management, business process, and organizational planning across all offices.
  • Manage and increase the effectiveness and efficiency of the services through improvements to each function, mitigating risk, and identifying opportunities to adopt across all offices, with a focus on delivering operational excellence.
  • Maintain the administration, budgeting, monitoring, reporting, communication, and liaison across all management levels of the firm's operational and building service requirements.
  • Management of courier booking systems and national travel with a focus on continuous improvement.
  • Review the firm's travel and booking processes, ensuring engagement with providers and suppliers.
  • Manage, mentor, and support Client and Office Services teams across Dentons offices nationally, supporting ongoing growth and development.
About You

To succeed in this role, you will have solid experience in premises management and delivery, staff management, client management, performance management, and service management (preferably gained within a professional services firm). Strong leadership skills with the ability to motivate and engage teams are essential.

What We Offer

We offer a range of incentives aimed at embracing your authenticity, providing purpose, and strengthening your ongoing development.

  • Estimated annual salary: $120,000 - $180,000 AUD, depending on experience.
  • Equitable salary packaging, incentive pay, and rewards.
  • Salary continuous insurance for permanent employees or employees on a maximum term contract basis.
  • Salary sacrificing and novated leases.
  • 5 days Bonus Leave per year after 12 months of service.
  • Additional leave options.
  • Equal family leave for all genders.
  • Floating public holidays for days of cultural significance.
  • Exclusive retailer discounts.
  • Offices designed for collaboration on Gadigal, Naarm, Yuggera, Kaurna, and Whadjuk land.
  • Learning & Development opportunities.
  • Generous health and wellbeing programs.
  • Agile and flexible working for all.
  • Social and diversity networks providing year-round events.

We are proud to say that by design, we have no single headquarters or dominant national culture, meaning the unique perspectives, experiences, and identities of our people come together globally under one purpose to create an inclusive and accessible environment where anyone can thrive.

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