Customer Operations Officer

4 weeks ago

Melbourne, Victoria, Australia Darebin City Council Full time
About the Role

This is an exciting opportunity to join the Darebin City Council team as a Customer and Operations Management Officer. In this role, you will be responsible for providing administrative support to the Darebin Operations & Waste and Natural & Civic Spaces Departments.

Key Responsibilities
  • Update, maintain, and enter data into various databases, including work orders, customer requests, work scheduling, and purchase orders.
  • Ensure the accuracy and integrity of all data related to Darebin Operations & Waste and Natural & Civic Spaces Departments.
  • Actively promote a positive workplace culture by enhancing the department's approach to excellent customer service for both internal and external stakeholders.
  • Provide day-to-day administrative support to the Darebin Operations & Waste and Natural & Civic Spaces Departments.
  • Answer telephone inquiries and direct calls as necessary.
  • Maintain department workflows in the Council's systems, including asset management, property and rates, finance, and email systems.
  • Schedule and coordinate staff meetings, including booking venues and arranging necessary equipment.
  • Handle the procurement of office supplies, raise purchase orders, and manage petty cash systems to ensure smooth daily operations.
  • Oversee the maintenance of all office equipment and address any operational issues promptly.
  • Maintain and update content on the internet and intranet sites.
Requirements
  • Demonstrated experience in and/or providing administrative support within a team environment.
  • Experience in an operational support environment.
  • Experience with asset management systems (Pathway & Infor/CAMS/Hanson 8) would be an advantage.
  • A current Working with Children Card.
  • A current Victorian Driver's Licence.
About Darebin City Council

Darebin City Council is a progressive leader in Local Government, passionate about social inclusion, sustainability, engagement, and service excellence. We are proud of the diversity of our workforce and recognize the strength this provides in meeting the needs of the community we serve.

We offer a range of benefits to our employees, including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great, and a variety of generous paid and unpaid leave options.

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