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Customer Operations Management Officer

1 month ago

Melbourne, Victoria, Australia Darebin City Council Full time
About the Role

We are seeking a highly organized and detail-oriented Customer and Operations Management Officer to join our team at Darebin City Council. As a key member of our operations team, you will be responsible for providing administrative support to our departments, ensuring the accuracy and integrity of data, and promoting excellent customer service.

Key Responsibilities:

  • Update and maintain data in various databases, including work orders, customer requests, and purchase orders.
  • Provide day-to-day administrative support to our departments, including drafting letters and emails, transcribing reports, and managing correspondence.
  • Actively promote a positive workplace culture by enhancing our approach to excellent customer service.
  • Maintain department workflows in our systems, including asset management, property and rates, finance, and email systems.
  • Coordinate staff meetings, schedule events, and arrange necessary equipment.
  • Handle the procurement of office supplies, raise purchase orders, and manage petty cash systems.
  • Oversee the maintenance of office equipment and address any operational issues promptly.
  • Maintain and update content on our internet and intranet sites.

Requirements:

  • Demonstrated experience in providing administrative support within a team environment.
  • Experience in an operational support environment.
  • Experience with asset management systems (Pathway & Infor/CAMS/Hanson 8) would be an advantage.
  • A current Working with Children Card.
  • A current Victorian Driver's Licence.

Culture and Benefits:

We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect. We offer a range of benefits to our employees, including opportunities for personal and professional development, flexible work practices, and a variety of generous paid and unpaid leave options.

How to Apply:

If you are a motivated and organized individual who is passionate about providing excellent customer service, please submit your application, including a resume and a cover letter addressing the key selection criteria. We are happy to adjust our recruitment process to support your accessibility needs.