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Customer Service Team Lead

1 month ago

Perth Airport, Australia dnata catering Full time

Are you an experienced commercial driver with excellent leadership capabilities looking to take your career to the next level? We have an exciting opportunity available for a team lead to join our customer delivery team in Perth.

The role involves ensuring the delivery of service to all customers in line with operational schedules and safety requirements. Key responsibilities include supervising and coordinating team members, ensuring productivity and performance criteria are met, and assisting with supervision of catering trucks within a designated work area.

This is a hands-on leadership role where you will be required to lead by example and perform all duties of a driver. You will also be responsible for training and inducting workers, organising and coordinating work, and performing administrative and reporting duties as required.

To be successful in this role, you will need to demonstrate strong leadership, decision-making, and organisational skills. Good verbal and written communication skills are essential, as well as a valid ASIC card, Australian state/territory MR or greater driver's license, and authority to drive airside ADA.

We offer a competitive hourly rate, flexible working arrangements across a 7-day roster, and access to our employee benefits program which includes a wellbeing platform, discounted private health insurance, and access to specials and discounts from over 700 retailers.

About Us:

dnata catering is Australia's largest and most admired inflight catering and retail partner. We specialise in inflight catering and retail, food manufacturing, and airport lounge management, delivering extensive service capabilities to top airlines.

As part of the dnata group, we operate 16 facilities across 10 cities and employ over 4,000 people who help us produce over 64 million meals and service more than 250,000 flights each year. With a focus on excellence and innovation, we strive to deliver exceptional customer experiences every time.