![First Focus](https://media.trabajo.org/img/noimg.jpg)
Service Desk Team Lead
3 days ago
First Focus is Australia's **best **mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.
We pride ourselves on being a genuinely great place to work, with a **dynamic **culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.
We are looking for the best MSP-specialised Service Desk Team Lead professional in Western Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?
- We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to **train, develop and keep on growing **(see our training days benefit below)
- We know that great Team Leads value different things to other members of the team - technicians (for example) - daily variety, great team, great management support and **new challenges**:
- We've really thought about what makes a great client and seek only the **best clients** for our team to work with
- We find and retain the best. Best Service Desk, best Team Leaders, best Technical Leads and Specialists. **Best team** fullstop
**Requirements**:
- Experience leading a team in a customer-focused environment.
- Advanced desktop support knowledge. You must be familiar with end user support and Active Directory to be considered for this role.
- A good general knowledge of Windows Server, Azure and Exchange environments
- General knowledge of technical infrastructure from desktop to firewall.
- An understanding of backup systems and software.
- An understanding of ITIL, ticketing systems and customer service principles.
- Excellent written and spoken English, with a great phone manner.
- Great attention to detail and time management skills.
- Fast and accurate keyboard skills, with proper spelling and grammar.
**DESIRED**:
- Experience working with an IT outsourcer or service provider
- Experience with ConnectWise
**Benefits**
First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:
- Compelling package that includes salary, training and flexible arrangements
- All employees have free access to Uprise, including 1:1 **coaching sessions** from qualified psychologists or counsellors
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
- ‘**Never Stop Growing**’ is deeply imbedded in our DNA - we offer up to **10 paid training days a year** and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal **training **sessions and library
- Opportunities for personal and professional development with our FastTrack mentoring and Leadership Lab programs
- We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
- Option of a **Tesla **company car as part of your ongoing employment package (conditions apply)
- Regular **social **events and a great team culture
-
Service Desk Team Lead
2 weeks ago
Perth, Western Australia Wolfe Co Full timeService Desk Team Lead Windows OS MCS OfficeService Desk Team Lead with solid IT Service Desk and End User Services Delivery experience as well as a Change Management understanding needed for a permanent role in Perth CBD.Perth CBDPermanentUp to $90K Per annum + SuperThe client is a consultancy with the fastest-growing client base in Perth and with that...
-
Service Desk Team Lead
1 week ago
Perth, Western Australia Wolfe Recruitment Full timeIT & Technology- Perth, WA- Full TimeService Desk Team Lead with solid IT Service Desk and End User Services Delivery experience as well as a Change Management understanding needed for a permanent role in Perth CBD.Perth CBDPermanentUp to $90K Per annum + SuperThe client is a consultancy with the fastest-growing client base in Perth and...
-
Service Desk Team Lead
4 weeks ago
Perth, Australia OUI Recruitment Full time**Position**:Service Desk Team Lead **Location**: Perth, SOR **Job Type**:Permanent **Salary**:$95,000 + Super **Position Overview**: As a Service Desk Team Lead, you will be responsible for overseeing a team of support professionals and ensuring the smooth operation of Level 2 and Level 3 technical support services. You will play a crucial role in...
-
Service Desk Team Lead
3 days ago
Perth, Australia OUI Recruitment Full time**Position**:Service Desk Team Lead **Location**: Perth, SOR **Job Type**:Permanent **Salary**:$95,000 + Super **Position Overview**: As a Service Desk Team Lead, you will be responsible for overseeing a team of support professionals and ensuring the smooth operation of Level 2 and Level 3 technical support services. You will play a crucial role in...
-
Service Desk Team Lead
2 weeks ago
Perth, Western Australia First Focus IT Pty Full timeFirst Focus is an outstanding mid-market Managed Service Provider in Australia. With a team of over 270 professionals spread across multiple countries, we have experienced 15 years of steady growth, consistently winning new clients and enhancing our solutions.Our company is known for its dynamic culture, clear vision, and strong leadership. We are dedicated...
-
Service Desk Team Lead
3 weeks ago
Perth, Australia Hamilton Barnes Associates Full time$120,000 + Benefits Perth, Western Australia Permanent Enterprise Enterprise Networking Are you looking to Join a dynamic team as a Service Desk Lead! Our client is expanding rapidly and is looking for an experienced Level 3 Service Desk Lead! Lead a talented team in resolving IT technical issues, managing workload through efficient IT Service...
-
Service Desk
1 month ago
Perth, Australia Professional Search Group Full timeJob Description The CompanyOur client is a leader in their industry and is currently looking to add a Level 1/2 Service Desk Officer to their service desk team on a 6-month contract basis.The RoleYou will be the core contact dealing with basic level 1 support queries. This role is customer focused and would ideally suit a junior service desk technician...
-
Service Desk
1 week ago
Perth, Western Australia Professional Search Group Full timeJob Description The CompanyOur client is a leader in their industry and is currently looking to add a Level 1/2 Service Desk Officer to their service desk team on a 6-month contract basis.The RoleYou will be the core contact dealing with basic level 1 support queries. This role is customer focused and would ideally suit a junior service desk technician who...
-
Service Desk
3 weeks ago
Perth, Australia Professional Search Group Full timeJob Description The CompanyOur client is a leader in their industry and is currently looking to add a Level 1/2 Service Desk Officer to their service desk team on a 6-month contract basis.The RoleYou will be the core contact dealing with basic level 1 support queries. This role is customer focused and would ideally suit a junior service desk technician...
-
Service Desk Analyst
6 days ago
Perth, Australia HAYS Full timeExciting chance for a Service Desk Analyst to join a State Govt client on a 6-month contract Your new company **IT Support Analyst**: Exciting chance for a Service Desk Analyst to join a State Govt client on a 6-month contract **Your new company** A leading organisation, with a reputation for excellence in the industry. **Your new role** As a Service...
-
Technology Service Desk Manager
2 weeks ago
Perth, Western Australia King & Wood Mallesons Full timeJob no: 497639Work type: Full time - ContractLocation: PerthCategories: TechnologyEnhance your leadership capabilityWork with cutting edge technology at a leading international law firmCollaborate and cultivate an exceptional, close-knit teamGreat opportunity for a people-focused Technology Manager to take the lead - direct and develop a team of dynamic...
-
Service Desk Agent
2 weeks ago
Perth, Australia Fujitsu Full time**Service Desk Agent** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the...
-
Service Desk Agent
3 days ago
Perth, Australia Fujitsu Full time**Location**: - Perth - Western Australia**Date Published**: - 07-Mar-2024**Job Reference**: BH-157766 **Service Desk Agent** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and...
-
Lead Generator
6 days ago
Perth, Australia Universal Business Team Full timeThe Company Business Desking and Seating Systems (BDSS) is a market leader in the WA workspace industry and has been a key player on the national scene for over 2 decades. At the forefront of innovation, BDSS create and deliver efficient and productive environments for government bodies, educational, hospitality and commercial spaces and is a collection of...
-
Senior IT Service Desk Analyst
1 week ago
Perth, Western Australia Norton Rose Fulbright Full timeDescription About us Norton Rose Fulbright is a leading global firm that delivers legal services to multinational blue-chip companies and government bodies. Access to cutting edge and high-availability technology is crucial to enabling our lawyers and other staff to deliver those services and remain competitive, meaning our team is continually...
-
Senior IT Service Desk Analyst
3 weeks ago
Perth, Australia Norton Rose Fulbright Full timeDescription About us Norton Rose Fulbright is a leading global firm that delivers legal services to multinational blue-chip companies and government bodies. Access to cutting edge and high-availability technology is crucial to enabling our lawyers and other staff to deliver those services and remain competitive, meaning our team is continually...
-
Service Desk Officer
3 weeks ago
Perth, Australia HAYS Full timeYour new company is looking for a Service Desk Officer to join their Service Desk team ASAP. **Your new role** - Responding to IT service requests to resolve technical issues. - Providing remote and in-person IT support to users. - Adapting a client’s software and hardware setup to their requirements. - Downloading, installing and updating software -...
-
IT Service Desk Manager
3 days ago
Perth Central Business District, Australia Talent International Full time**Job Details**: **Location** Perth CBD **Salary** Negotiable **Job Type** Full Time **Ref** BBBH102432_1685583571 **Contact** Deborah Moreton **Posted** about 1 hour ago Our client is a leading top-tier global law firm whose purpose is to master the law for the ultimate prosperity of their clients, people, and communities. Based in prestigious...
-
Officer Service Desk
6 days ago
Perth, Australia Barminco Full timePerenti is an ASX listed diversified mining services group with interests in contract mining, mining support services and future technology solutions. Headquartered in Perth, Australia, and operating across four continents with a workforce of more than 9,000 employees, our focus is to create enduring value and certainty for our investors, clients, employees...
-
Lead Generator
1 week ago
Perth, Western Australia Universal Business Team Full timeThe Company Business Desking and Seating Systems (BDSS) is a market leader in the WA workspace industry and has been a key player on the national scene for over 2 decades.At the forefront of innovation, BDSS create and deliver efficient and productive environments for government bodies, educational, hospitality and commercial spaces and is a collection of...