Customer Service

5 months ago

Perth Airport, Australia Wymap People Full time

Immediate Start
- Career Progression
- Great Culture and Team Environment

**About us**:
Wymap Group is the leading provider of Transport and People Solutions for the Aviation Logistics industry across Australia and New Zealand. Offering specialised handling and transport services to the airfreight, airport, and airline industries at a local and national level.

At Wymap Group, our commitment to customer service and safety is unwavering. At the core of our diverse portfolio, Wymap Transport, a distinguished division of Wymap Group, oversees a resilient commercial fleet with over 150 vehicles and trailers; Wymap People is the premier national aviation and airfreight recruitment specialist.

As a Customer Service/Administrative Coordinator, you will be responsible for maintaining efficient customer service operations and overseeing administrative tasks critical to the company's success. You will serve as the primary point of contact for drivers, onsite staff, and clients, delivering exceptional service while ensuring compliance with regulatory requirements. This role requires availability five days a week, including on-call after-hours commitments to attend to driver welfare communication.

**Main Responsibilities**:

- Provide excellent service and foster a customer-focused environment.
- Maintain positive relationships with customers, staff, and drivers through various communication channels.
- Coordinate the allocation of vehicles and drivers for jobs while ensuring compliance with fatigue management regulations.
- Review and audit driver work diaries to ensure compliance with regulatory requirements.
- Update maintenance records and liaise with the Compliance Team as necessary.
- Attend client meetings, conduct toolbox talks, and perform workplace observations for Wymap People.
- Conduct site visits across Perth metro to engage with the casual workforce.
- Collaborate with key stakeholders to address operational performance issues.
- Assist with recruiting and onboarding new drivers and staff as needed.
- Coordinate operations in line with HVNL & WHS policies and procedures.
- Work closely with managers to ensure schedule coverage and monitor daily activities.
- Monitor GPS systems and driver movements, including speed and fatigue management.
- Ensure preloads are managed efficiently to avoid disruptions to driver work and rest time.
- Follow the Transport Emergency Response Plan in the event of an incident.
- Identify areas for improvement and report to appropriate stakeholders.
- Perform other project and administrative tasks as required.

**Requirements**:

- Previous experience in customer service, administration, or related fields
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Knowledge of transportation regulations and compliance standards preferred.
- Ability to work effectively in a fast-paced and dynamic environment.
- Flexibility to work occasional weekends and after-hours shifts.

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