Customer Care Specialist

6 months ago

Perth, Australia Universal Business Team Full time

The Company Unicare Health is Australia's most respected partner to healthcare professionals, carers, and customers. For over 30 years, Unicare Health has been Australia's leading provider of healthcare equipment for hospitals, aged care, mobility, rehabilitation, assistive technology, and continence. Their team of experts have been recommending, providing, and improving equipment, enhancing the quality of life to clients and customers Australia-wide. They boast an extensive range of products available online, including electric wheelchair rental, mobility aids, hygiene, patient care, and ward and clinic products to the aged care and hospital markets.
The RoleAs a Customer Service Specialist, you will be a pivotal point of contact for customers, showcasing various medical equipment and providing exceptional assistance. Your communication skills and a customer-centric approach will be essential in delivering a professional service and contributing to overall customer satisfaction within their healthcare equipment showroom. In this role, you'll be at the heart of a dynamic environment, where adaptability is key. Wearing various hats, you'll not only engage with customers directly but also manage tasks such as order processing, responding to inquiries, and collaborating with the team to create a seamless and enjoyable customer journey.

**The Responsibilities**:

- Answering all incoming phone calls promptly, and courteously.
- Providing exceptional hospitality and assistance to customers visiting the showroom.
- Attending to the requirements of showroom customers, ensuring their needs are met promptly.
- Following the Sales Order and Invoicing procedure to process sales for showroom customers.
- Utilizing the Sales Order and Invoicing procedure to accurately process customer orders received.
- Executing the Product Demonstration procedure to fulfill customers' demonstration requests.
- Ensuring accurate and timely invoicing, contributing to financial processes.
- Accurately entering debtor and contact details into the ERP system.

**What we are looking for**:

- Strong communication skills, both verbal and written.
- A keen attention to detail and a commitment to accuracy.
- Empathy and the ability to understand and address customer needs effectively.
- The ability to work well in a team and contribute to a positive work environment.

What's In It For You?
- An opportunity to make a meaningful impact by providing essential support to customers in the healthcare sector.
- Exposure to a dynamic and growing industry, enhancing your professional growth.
- Collaborative work environment where your contributions are valued and recognized.
- Chance to join a company that values employee development and offers learning opportunities.

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