Customer Service Officer

6 months ago


Perth, Australia Universal Business Team Full time

The Company PowerPak Packaging is one of Australia's leading distributors of packaging materials, warehouse consumables and safety products. As a Western Australian family business, PowerPak have a strong focus on commitment to “Extreme Customer Service”.

**Key responsibilities include**:

- Entering sales order into CRM
- Skilfully recognizing and meeting customer needs to ensure their utmost satisfaction
- Efficiently tracking and guiding our internal team on order entry and picking/packing accuracy
- Initiating timely follow-up calls to clients to ensure satisfaction, address inquiries, and gather feedback

**What we are looking for**:

- Prior experience in a Customer Service role
- Someone who is computer savvy and confident on the phone when speaking to customers
- Excellent attention to detail and data entry accuracy
- A natural problem solver with a solution focused attitude
- Highly developed customer service skills
- Has a fearless ability to ask insightful questions to uncover a customer's real needs

Whats in it for you?
PowerPak cultivates a dynamic, fun, and vibrant culture that embodies a commitment to delivering extreme customer service while consistently exceeding client expectations. Their dedication to their team members reflects their genuine appreciation for their contributions and well-being.
- Competitive salary plus super tailored to your experience and skills
- Fulltime, permanent opportunity
- Based in Welshpool - Free on-site parking
- Be part of a company that has a vibrant culture and is passionate about looking after their staff
- Great salary package plus monthly bonuses linked to KPI's and company profit share



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