Global Enterprise Onboarding Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeLeader Full time $140,000 - $170,000
Job Title

A key member of our customer success team is sought after to lead complex global onboarding projects for large enterprise clients. As the primary point of contact, you will ensure timely and successful implementations and product adoption.

  • Strategic Onboarding: Independently manage and execute the onboarding process for our largest and most complex customers, guaranteeing immediate value realisation.
  • Expert Consulting & Solution Design: Serve as a trusted advisor to key customer stakeholders, understanding their unique business needs, designing tailored solutions leveraging our product, and guiding them through effective change management.
  • Cross-Functional Collaboration: Partner closely with Sales, Customer Success, Product Management, Engineering, and Support teams to ensure seamless customer transitions, address technical challenges, and provide critical feedback to inform product development.
  • Risk Management & Issue Resolution: Proactively identify potential risks during the onboarding phase, develop mitigation strategies, and effectively resolve complex customer issues, acting as an escalation point when necessary.
Requirements

To be successful in this role, you will need:

  • Customer Obsession: A passion for delivering exceptional experiences and helping customers realise measurable outcomes.
  • Extensive Experience: 10+ years in Customer Onboarding, Implementation, Professional Services, or Technical Account Management in a B2B SaaS setting.
  • SaaS & Technical Expertise: Strong technical knowledge of SaaS platforms, including APIs and integrations, with the ability to articulate technical concepts to non-technical audiences.
  • Collaboration skills: Proven track record of collaboration and partnership with Sales Teams in sales and RFP processes
  • Enterprise Project Leadership: Experience leading global, cross-functional onboarding initiatives for enterprise clients. Comfortable orchestrating internal teams and partners to deliver customer success.
What We Offer

We pride ourselves on creating a positive and inclusive work environment that allows our people to thrive. Our benefits package includes:

  • Flexible working arrangements: Work from home or in our local office.
  • Professional and personal training and development opportunities: Hackathons, workshops, lunch and learns.
  • Wellbeing initiatives: Subsidised fitness programs, EAP services, and generous parental leave policy.
  • Quarterly celebrations and team events, including the annual global offsite.
About Us

We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates.

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