Senior Onboarding Manager

6 days ago

Sydney, New South Wales, Australia beBeeOnboarding Full time $110,000 - $130,000
About This Role

This is a key position for someone who can lead the onboarding process and ensure timely and successful implementations.

Key Responsibilities
  • Lead strategic onboarding projects, managing and executing the process for complex customers to ensure successful adoption and value realization.
  • Serve as an expert consultant, advising customer stakeholders on their business needs and designing tailored solutions using our product.
  • Drive best practices and innovation, contributing to the evolution of our customer onboarding methodologies and processes.
  • Collaborate with cross-functional teams to ensure seamless customer transitions, address technical challenges, and provide critical feedback to inform product development.
  • Proactively identify potential risks during the onboarding phase, develop mitigation strategies, and effectively resolve complex customer issues.
Requirements
  • Customer obsession: A passion for delivering exceptional experiences and helping customers realize measurable outcomes.
  • Extensive experience in customer onboarding, implementation, professional services, or technical account management in a B2B SaaS setting.
  • SaaS and technical expertise: Strong technical knowledge of SaaS platforms, including APIs and integrations, with the ability to articulate technical concepts to non-technical audiences.
  • Collaboration skills: Proven track record of collaboration and partnership with sales teams in sales and RFP processes.
  • Enterprise project leadership: Experience leading global, cross-functional onboarding initiatives for enterprise clients.
What We Offer

A competitive salary, flexible working arrangements, access to professional and personal training and development opportunities, and other benefits that support your well-being and career growth.

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