Global Onboarding Strategist

6 days ago

Sydney, New South Wales, Australia beBeeStrategist Full time $160,000 - $220,000
Job Description:

We are seeking a seasoned Global Onboarding Strategist to join our Commercial Banking team. As a key member, you will play a vital role in enhancing the client onboarding experience for our Global Banking clients.

Your leadership skills and expertise in developing strategies to elevate the client experience will be essential in driving business growth and exceeding customer expectations.

Key Responsibilities:
  • Provide direction and support to International Onboarding Specialists (IOS) to successfully execute global product implementations with a focus on service excellence.
  • Develop and own key metrics that drive team productivity and deliver value to functional partners.
  • Leverage technology to innovate and adopt new solutions that enhance the client experience.
  • Build relationships globally to promote a client-centric organization that supports business initiatives.
  • Identify and simplify opportunities for clients to work with us by challenging assumptions and operating models for continuous improvement.
  • Act as a business coach to help the team achieve operational excellence and challenge them to think creatively about onboarding opportunities; sharing best practices and lessons learned across the team.
  • Partner and influence shared purposes through trust and teamwork across businesses and functions.
  • Promote growth of individual team members via the firm's Performance Development framework.
  • Promote an inclusive and diverse work environment.
  • Institute a strong governance framework with strict adherence to risk and controls policies, regulatory guidelines, and security measures.
Requirements:
  • 10 or more years of client consulting or financial services experience.
  • Minimum 5 years of team leadership/management experience, including coaching or mentoring employees.
  • Experience adapting to a fast-paced, changing, dynamic client-facing work environment while driving results.
  • Demonstrated ability to work in a team environment, manage conflict and change, and mobilize internal resources when required.
  • Excellent interpersonal, influencing, communication, and partnership skills.
  • Ability to anticipate, analyze, and synthesize data and provide holistic insights.
  • Experience in risk awareness and skills to develop and ensure quality program set ups.
  • Bachelor's degree.
Preferred Qualifications:
  • Technical working experience in e-commerce, payments, Business-to-business (B2B) system integration, and Enterprise Resource Planning (ERP) like Oracle, SAP, and JDEdwards.
  • Master of Business Administration (MBA).
  • Project Management Professional (PMP), Culture, Automation, Measurement, and Sharing (CAMs), PRojects IN Controlled Environments (Prince2).
  • International work experience.
  • Understanding and experience with the Risk and Control Self-Assessment framework.

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