Building Long-Term Retail Relationships

3 days ago

Sydney, New South Wales, Australia beBeeRetail Full time $150,000 - $180,000
Strategic Retail Account Manager

We are seeking a highly driven and growth-minded professional to manage our largest and most strategic national and international retail chain customers.

The successful candidate will be responsible for owning relationships, developing a deep understanding of the customer's business, their needs, ambitions, and pain points. You will work closely with the SMB Solution Architect, SMB Business Developer, and the wider business to position and grow with our customers with a heavy focus on customer success.

  • Develop strong, long-term relationships with our customers, gaining a detailed understanding of their business needs and strategic direction.
  • Be aware of market trends, developing a deep understanding of the retail segment, the customers' requirements, and expectations.
  • Create compelling ideas, aligning our solutions to suit our customers' specific current and future requirements.
  • Proactively lead the account planning process, collaborating within the account team to develop a 'One Schneider' customer-facing strategy/value proposition.
  • Drive new business growth with our customers through new opportunities and existing areas of improvement.
  • Enhance customer engagement by building a network at all levels inside the customer's ecosystem.
  • Lead customer success on the new digital retail offer ensuring the customer is highly satisfied with the rollout.

This role offers an exciting opportunity to work with a values-based organisation whose solutions are leading edge in the retail industry. The ideal candidate will be focused, collaborative, and passionate about the work they do.

The successful candidate will have a deep understanding of retailers, stakeholders, and the retail industry. A passion for sustainability, technology, and digitisation of assets across portfolios is highly desired. Experience from the customer side or technical background is also desirable.

You will be comfortable working in a fast-paced and ever-changing environment and have proven success in building and maintaining strategic relationships with key decision makers and stakeholders. You'll be excited by working with new digital offerings under development.

Requirements
  • Degree or Equivalent, Certificate or Diploma in a related field.
  • Previous experience in account management.
  • Strong sales, negotiation, and presentation skills.
  • Ability to analyse customer satisfaction data and develop corrective actions.
  • A good knowledge of contracting and tendering procedures.
  • Knowledge of relevant statutory body requirements and Australian Standards within the industry.
  • Exceptional relationship and rapport building skills.
  • High-level technical capability and understanding.

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