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Client Onboarding and Transition Specialist
2 weeks ago
The role of an Operations CSI and Transition Lead entails leading smooth client onboarding, supporting transitions, and driving service improvement projects. Key objectives include ensuring seamless customer integration, facilitating successful transitions, and implementing improvements to enhance delivery.
Key Responsibilities:- Develop and execute strategic plans for operations and transition initiatives.
- Oversee the onboarding and offboarding of customers in Managed Services to ensure a seamless experience.
- Identify and implement service improvements to close gaps and enhance delivery.
- Collaborate with teams to plan and deliver effective transitions and improvements.
- Review proposals and designs to guarantee they meet support standards.
- Coordinate teams to deliver projects on time and within scope.
- Provide technical expertise to support new business and tenders.
- Build strong relationships to ensure excellent service and client satisfaction.
- Proven experience in IT Managed Services, operations, and technical leadership.
- A track record of leading client onboarding, transitions, and service improvements.
- Good knowledge of systems and network engineering.
- Skilled in ITIL, change management, and working with cross-functional teams.
- Excellent communication and stakeholder management skills.
- Able to solve problems and remain calm under pressure.
- Proficient in documentation and presenting technical information clearly.
- Committed to building long-term partnerships and driving service improvement.
We are a technology solutions provider dedicated to delivering exceptional services to our clients. Our company values honesty, excellence, agility, respect, and teamwork, which guide how we work internally and with our customers.
