Customer Experience Leader

3 days ago

Maroochydore, Queensland, Australia beBeeLeadership Full time $70,000 - $95,000
Leadership and Customer Experience Manager

We are seeking a driven and customer-focused professional to join our team as a Leadership and Customer Experience Manager.

This is an exciting opportunity for someone who shares our passion for delivering exceptional customer experiences and leading high-performing teams.

About the Role:
  • Foster a positive and inclusive team culture that drives sales growth and delivers outstanding customer service.
  • Leverage leadership skills to drive sales growth, meet business objectives, and develop high-performing team members.
  • Maintain a deep understanding of our products, services, and customers to provide coaching and development opportunities for store staff.
Main Responsibilities:Leadership & People Management:
  • Create a respectful and inclusive team environment that supports ongoing learning and development.
  • Recruit, hire, and develop high-performing team members who share our values and mission.
  • Engage in career discussions to support team member growth and advancement.
Guest Experience:
  • Support team members to deliver an exceptional guest experience by assessing and fulfilling guest needs.
  • Provide technical product education and omnichannel programs to enhance the guest experience.
  • Resolve guest feedback and address emergent issues in a timely and effective manner.
Operations:
  • Implement the Store Manager's vision for the store and drive sales growth through effective leadership and planning.
  • Manage store budgets, labor hours, expenses, and profit and loss statements to ensure financial sustainability.
  • Provide salesfloor leadership and planning to drive sales growth and improve customer satisfaction.

Inclusion, integrity, leadership, collaboration, adaptability, decision-making, strategic thinking, and resilience are key qualities we look for in our Leadership and Customer Experience Managers.

If you have a strong track record of leadership, excellent communication skills, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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