Exceptional Customer Experience Specialist

18 hours ago

Maroochydore, Queensland, Australia beBeeCustomer Full time $55,000 - $75,000
Customer Solutions Specialist

We are seeking a highly skilled Customer Solutions Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.

About the Role

This is an exciting opportunity for a customer-focused individual who is passionate about delivering outstanding results and exceeding customer expectations. As a Customer Solutions Specialist, you will be working closely with customers to understand their needs and provide tailored solutions that meet their requirements.

Key Responsibilities
  • Service Excellence: Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.
  • Fountain of Knowledge: Become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips.
  • Human-First Approach: Consistently maintain a positive, empathetic, and professional approach in every interaction.
  • Problem-solving Pro: Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills.
Requirements
  • Excellent Communication Skills: Possess excellent communication and interpersonal skills, with the ability to build rapport with customers.
  • Strong Problem-solving Abilities: Strong problem-solving & critical thinking abilities to address customer queries effectively.
  • Commitment to Customer Service: Commitment to delivering impressive customer service experiences.
  • Flexibility: Flexible & adaptable to changing priorities in a fast-paced environment.
What We Offer
  • Career Growth Opportunities: Enjoy career growth opportunities in a dynamic and supportive work environment.
  • Financial Incentives: Financial incentives - we celebrate & reward our team members as part of our high-performance culture.
  • Employee Well-being: A robust wellness program and a 24/7 personal safety and support service.
  • Employee Discounts: Access to everyday savings: from technology, phone bills, fuel and groceries to fashion, restaurants and entertainment.

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