
Senior Customer Experience Specialist
2 days ago
Transforming Customer Experiences through Exceptional Service
About the RoleWe are seeking dedicated professionals to deliver outstanding customer service experiences, provide comprehensive information on government programs and processes, and maintain a positive, empathetic, and professional approach in every interaction.
Key Responsibilities:- Deliver exceptional customer experiences in a dynamic inbound/outbound contact centre environment.
- Provide expert knowledge on government programs and processes.
- Maintain a positive, empathetic, and professional approach in every interaction.
- Solve complex enquiries with in-depth knowledge and sharp problem-solving skills.
- Excellent communication and interpersonal skills for building rapport with customers.
- Strong problem-solving & critical thinking abilities for addressing customer queries effectively.
- Commitment to delivering impressive customer service experiences.
- Flexibility and adaptability in a fast-paced environment.
- Proficiency in computer systems and willingness to develop further.
- Financial and non-financial incentives as part of our high-performance culture.
- Career growth opportunities with a global footprint and internal career pathways.
- A comprehensive wellness program and 24/7 personal safety and support service.
- Employee discounts and access to everyday savings.
- Employee Referral Program and bonus opportunities.
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