Claims Assessor

4 weeks ago


Perth, Western Australia Suncorp Group Full time
About the Role

We are seeking a skilled Claims Assessor to join our team in Perth. As a Claims Assessor, you will play a critical role in assessing property damage and determining policy coverage for our customers.

Key Responsibilities
  • Assess property loss or damage and determine policy coverage, including claim quantum, scope, and schedule.
  • Work closely with builders, engineers, restorers, and scoping consultants to determine reserve within delegation levels.
  • Communicate clearly and accurately with stakeholders, including customers, claims managers, repairers, and suppliers.
  • Deliver professional service when completing on-site, desktop, and virtual assessments.
  • Support the claims manager to identify customer resolution strategies to minimize customer escalations.
  • Determine an appropriate claim fulfillment method that balances customer needs with business outcomes.
  • Identify customers experiencing vulnerability and take appropriate action to ensure customer support.
  • Respond to customer and stakeholder requests within expected or agreed timeframes.
  • Clearly document all decisions made and reasons, including ownership details, reserve changes, and acceptance/rejection of claims.
Requirements
  • Home claims insurance, assessing, loss adjusting, or property manager experience.
  • Strong ability to interpret policies and determine the correct policy response.
  • Capability to use different technology and systems.
  • Highly developed organizational and time management skills.
  • Proven performer in customer service roles.
  • Skilled in analysis, problem-solving, decision-making, and negotiation skills.
  • Current unrestricted driver's license.
About Suncorp Group

Suncorp Group is a leading Australian financial services company that is committed to making a difference for people and in the communities they call home. Our claims teams provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.


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