Claims Assessor
4 weeks ago
We are seeking a skilled Claims Assessor to join our team in Perth. As a Claims Assessor, you will play a critical role in assessing property damage and determining policy coverage for our customers.
Key Responsibilities- Assess property loss or damage and determine policy coverage, including claim quantum, scope, and schedule.
- Work closely with builders, engineers, restorers, and scoping consultants to determine reserve within delegation levels.
- Communicate clearly and accurately with stakeholders, including customers, claims managers, repairers, and suppliers.
- Deliver professional service when completing on-site, desktop, and virtual assessments.
- Support the claims manager to identify customer resolution strategies to minimize customer escalations.
- Determine an appropriate claim fulfillment method that balances customer needs with business outcomes.
- Identify customers experiencing vulnerability and take appropriate action to ensure customer support.
- Respond to customer and stakeholder requests within expected or agreed timeframes.
- Clearly document all decisions made and reasons, including ownership details, reserve changes, and acceptance/rejection of claims.
- Home claims insurance, assessing, loss adjusting, or property manager experience.
- Strong ability to interpret policies and determine the correct policy response.
- Capability to use different technology and systems.
- Highly developed organizational and time management skills.
- Proven performer in customer service roles.
- Skilled in analysis, problem-solving, decision-making, and negotiation skills.
- Current unrestricted driver's license.
Suncorp Group is a leading Australian financial services company that is committed to making a difference for people and in the communities they call home. Our claims teams provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.
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Claims Assessor
4 weeks ago
Perth, Western Australia Suncorp Group Full timeJob SummaryWe are seeking a skilled Claims Assessor to join our team in Perth. As a Claims Assessor, you will be responsible for assessing property damage and determining policy coverage for our customers.Key ResponsibilitiesAssess property damage and determine policy coverageWork closely with builders, engineers, and other stakeholders to develop scopes of...
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Claims Assessor
4 weeks ago
Perth, Western Australia Suncorp Group Full timeRole OverviewThe Claims Assessor role at Suncorp Group involves working with a broad range of internal and external stakeholders to accurately identify loss and develop appropriate scope of works for repairs and remediation of building and contents items.Key ResponsibilitiesAssess property loss or damage, determine policy coverage, and work closely with...
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Claims Assessor
24 hours ago
Perth, Western Australia Suncorp Group Full timeSuncorp Group is a leading insurance provider with a strong commitment to customer service.We are seeking an experienced Claims Assessor - Loss Adjuster to join our team in this rewarding role. As a key member of our claims team, you will be responsible for assessing and resolving property damage claims efficiently and effectively.This role offers a...
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Insurance Claims Specialist
4 weeks ago
Perth, Western Australia Suncorp Group Full timeAbout the RoleThe Assessor role is a critical position within our Claims teams at Suncorp Group. As an Assessor, you will play a key role in supporting our customers during some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.Key ResponsibilitiesAssess property loss or damage, determine policy...
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Large Loss Claims Specialist
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Insurance Claims Examiner
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Large Loss Claims Specialist
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