Customer Service Officer

6 months ago

Perth, Australia Capricorn Full time

**Who are we?**

Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

**A great place to work**

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

- Provide a diverse and inclusive workplace - because we know how important it is for everyone to be treated fairly and with respect.
- Give you flexibility - it's important to recognise we are all unique and need to create work life balance.
- Offer paid parental leave - that supports both parent's leave and their transition back to work.
- Create a fun environment - our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- Work perks - that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

**Role Purpose**

To provide excellence in Customer Service by ensuring the timely and accurate direction of telephone calls to appropriate staff across the claims team and process administration claims tasks as directed.

**Key Accountabilities**

**Customer Service**
- Answer incoming calls from claims queues, with a view to ensure the caller is transferred to the correct area to attend to their query.
- Resolve general enquiries as they arise with a view to resolving those queries in a timely manner.
- Assist with following up members, suppliers and assessors for outstanding claim documentation.
- As required, ensure claim notes are updated, reserves are accurate, relevant tasks are allocated to the claims officers and documentation is saved correctly.
- Assist the team by providing administrative support as needed.
- Establish and maintain effective working relationships with internal and external customers.

**Skills, Knowledge and Attributes**
- Intermediate skill in the use of Microsoft Office Software Suite
- Excellent communication skills
- Ability to empathise
- Ability to take ownership of the role and its requirements

**Experience**
- Customer service experience

**Qualifications**:

- Nil

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